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BrittDallas, GA
Review featured by Mavis Discount Tires
Verified purchase
StaffProcess
Reviewed June 2, 2024
They are always so nice and helpful and very knowledgeable. I would recommend the Dallas GA location to anyone. I have been getting my oil changed here for years and recently they replaced my brakes and rotors. It was seamless and such an easy process. They communicated very effectively as well. And for a busy Saturday they were on top of everything. I will continue to use this location for future oil changes and other services as needed. I drive a Volkswagen and the nearest dealership is about 30 minutes away. I enjoy having a local shop that can service my vehicle with no issues.
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PDallas, GA
Customer ServiceStaff
Reviewed April 27, 2024
I am writing to express my profound appreciation for the outstanding customer service provided by Mr. Jeff ** and his team at the Mavis Tire & Brakes location in Rockmart, Georgia. My experience at this establishment significantly exceeded my expectations and merits recognition. In August 2023, I purchased new tires for my 2018 Mazda 3 from another Mavis location and soon encountered persistent issues with the vehicle vibrating at speeds above 50 mph. Despite attempts to resolve this at another service provider, the problem worsened, leading me to visit the newly opened Mavis store in Rockmart on April 27, 2024.
Upon explaining the ongoing issues to Mr. **, he promptly initiated a diagnostic process, involving a test drive and a thorough inspection by his mechanics. It was quickly discovered that the tires were improperly balanced due to excessive weights. Under Mr. **'s direction, his team corrected the issue efficiently and demonstrated the adjustments to me, ensuring I understood the resolution. What stood out most was Mr. **'s insistence on waiving the fees for the service, emphasizing customer satisfaction above all. His professionalism, empathy, and dedication to service excellence were evident and greatly appreciated, especially given my initial frustration.
The quality of service and genuine care exhibited by Jeff and his team have firmly established my trust in Mavis Tire & Brakes, Rockmart, as my go-to service provider. This experience starkly contrasts with my recent visit to another service outlet, where the issue was overlooked. Please extend my heartfelt thanks to Jeff Irwin and his team. Their skill, professionalism, and exceptional customer service deserve commendation. I hope that their example will be recognized as a model of outstanding service within your organization.
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JamesWesley Chapel, FL
Verified purchase
Customer ServiceStaff
Reviewed Jan. 17, 2024
I wanted to shout out to Tim and the team at Tuffy Tire and Auto Service in Wesley Chapel Fl. I needed to get a key repair done on my car in advance of a long trip. I was only given 1 day notice and I reached out to Tim to see if he could fit me in. Without hesitating he said yes and made it work. We moved to Wesley Chapel 1 year ago and needed to find an honest and reliable shop to service our 2 cars. We received a referral from someone in our neighborhood and it has worked out great.
Tim and the team always make time for you and come up with the most cost-effective approaches to resolve the issue. His open and honest approach is refreshing and greatly appreciated. To me, TRUST is the most important to me when doing business with someone. Tim knows how to take care of customers and their service needs.
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BillSyracuse, NY
Customer ServicePunctuality & SpeedStaff
Reviewed Jan. 12, 2024
1000% Recommend! Came here to get my brakes done! Nathaniel was working on my car, he was extremely clear and kind. He showed me exactly what was going on with my car in person. He welcomed me to stay and wait or I could come back, he even had called me the day earlier to see if I wanted to bring my car in early. Absolute stellar service, I have never been treated so well. Nathaniel thank you for giving me a deal I could not refuse on my brake pads and rotors. I will be right back to get all four new snow tires to survive the winter here in Syracuse. Nathaniel should be recognized and rewarded for his customer service and industry intelligence, remarkable gentleman. If you need service, do not hesitate, book your appointment online and get it done. You will not be disappointed!
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LisaFlushing, NY
Verified purchase
Staff
Reviewed July 28, 2023
My son let me borrow his car because it was crazy hot, and my car's AC is not working. I was on my way to a doctor's appointment. The car started to sound funny. There was a ton of traffic, and road construction. I continued on to MD building. When I parked, there it was, a flat tire! I went in for my appointment. When I came out, I thought,what am I going to do? Because it was after 5, I wanted to go somewhere close. I looked up tire places, Mavis came up, and it was about a mile away. Perfect. I called my friend. She had used Mavis in Saratoga Springs all the time. She told me that they were goo, so go. Really no line. Pulled right in. All the technicians were very courteous and pleasant.
Angelo and I went to my car, and I explained what happened. Took my car right away. Showed me the damaged tire. I had to purchase a new one. $119 for the tire. I didn't realize how much would be for taxes and labor etc. I'm very pleased with the service I received. Especially being an older woman with disabilities. Recommended!!
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SteveFairport, NY
Verified purchase
Customer ServiceStaff
Reviewed July 26, 2023
I just wanted to take the time to see how very pleased I was with my experience today. I called this morning on my way to work as I passed the shop and spoke with Edmond. He was extremely polite, very knowledgeable and was able to get me in for the services that I needed. I watch the entire team work on my truck and interacted with each one of them at some point during my time there everyone was outstanding and helpful. I dealt mostly with Edmond and Travis, but the other guys were all working together to get my job done so that I could get back on the road. Excellent customer service. I will be back for all my auto needs. And I will be Sending friends and family. I was able to witness them interact with other customers that came in both on the phone and in person, and they were extremely accommodating and professional. Very, very happy
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MelissaJefferson, GA
Verified purchase
Staff
Reviewed May 31, 2024
I received wonderful service from I believe his name was Jamie. He was very nice and informed me step by step of what services they would be doing to my car and broke down prices as we went so I knew what I was expecting to pay. I will be coming back for future services!
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DrewGlenside, PA
Verified purchase
Customer ServicePunctuality & SpeedStaff
Reviewed May 30, 2024
Well done; sales staff was polite and helpful upon the initial phone contact, and in person for the drop - off, at the phone request for an update and the pick-up as well. The turnaround time of the service was longer than anticipated, but that wasn't too much of a concern to me.
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DaleJacksonville, FL
Verified purchase
Punctuality & SpeedStaff
Reviewed May 29, 2024
Had an appt and was quickly taken care of when I arrived. They were very professional and helpful when choosing my new tires and my waiting time was very good. They also pointed out my brakes would need to be replaced soon also. I would recommend them to friends and other family.
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JustynClifton, NJ
Verified purchase
Reviewed May 21, 2024
They explained to me the process and what was needed to maintain my car life. They were also able to expedite my tires so I can hit the road in a timely manner. Gave me suggestions on warranties and other means of convenience. Each time I come in the staff is helpful and I was always come back to this specific location for my next services.
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JamalDuluth, GA
Verified purchase
Staff
Reviewed May 21, 2024
I came in as a walk-in with a list of items I wanted to take care of and the staff walked through that list with me and was able to take care of my windshield wipers right on the spot as well as give me a referral to another local business that could take care of the work that Mavis could not. Been to this location a few times, and they always take good care of my vehicles.
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