Call 911 immediately if you see a downed power line. Stay at least 30 feet away and instruct others to do the same. Learn More About Downed Power Line Safety
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FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. To keep power flowing, our crews prepare for potential outages long before they happen. If you should lose power, these tips and resources can help you manage while our crews work to restore service.
- How to Report a Power Outage and Stay Informed
We may not know you are without power. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it.
Online (Optimized for smart-phone view)
- Report your outageonline.
- Log into youronline accountto view a status update on a reported outage.
- View current outages on our24/7 Power Center outage maps.
- During significant storms, we will shareupdates on our social media accounts.
Text Messaging
- To report an outage: TextOUTto 544487 (LIGHTS).
- If you’re not enrolled in text messaging, textREGto 544487 to get started.
- To receive the latest update for your reported outage: TextSTATto 544487.
Telephone
To report an outage call 1-888-LIGHTSS (1-888-544-4877).
Accessibility
Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging.
- Safely Manage Through an Outage
Safety Tips
- Stay safe arounddowned power lines
- Operate abackup generator safely
Prepare for Outages
- Prepare for an outagebefore it happens
- View ourprintable guidefor managing through an outage
Medical Support
If any member of your household depends on electrically operated life-support equipment, pleasecontact us. We will send you a form that must be completed and signed by your physician every year to verify that you have life-support equipment.
When we receive your completed form, we will add your name to our Critical Care list. The list will be used during a power outage to contact all Critical Care customers by telephone if the outage may affect their electric service for more than 24 hours.
In addition, the list will be provided to county and municipal Offices of Emergency Management. There is no charge for this service.
In the event of a power outage, it's important that life-support customers have a contingency plan, such as a battery backup. We cannot guarantee faster power restoration for customers with medial needs.
Last Modified: May 9, 2024
